NAQEL Express

Claims

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Easy Claims Management!

Please consider the following while raising a claim.

In claims handling, we manage and asses each case independently in order to ensure our customers are satisfied with the outcome.

What is needed to submit a claim request?

Standard claim request procedure consists of submitting the following requirments:

Name

Tracking Number

Mobile Number

Email Address

IBAN

Claim Description

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NOTE: To raise a claim request, consignee must raise the request with the same mobile number that was used at the time of booking the shipment!

Guidelines To File A Claim

It is our goal to handle your cargo in such a manner that a claim will never need to be filed. However, despite of our high standards and care handling of your cargo, a loss or damage occurs during transit which is highly unlikely.

Follow the guidelines below to ensure that the processing of your claim is swift and efficient.

A claim can be filed for lost or damaged shipments.

The claim can only be filled by the shipper.

Documents Required To Process Claims

1. Customer is required to submit the below minimum documents to process the claim. A. Claim intimation proof (Initial Email or any written communication
B. Landed cost invoice... view more

Limitations Of Liability

1. The liability of NAQEL Express against claims towards damage, loss, accident or delay will be dealt as per the agreed terms, mentioned on waybill/customer agreement... view more

Claim Process

1. Upon receiving the claim intimation, Sales Personnel will inform the Operations Team regarding the claims provided by the shipper. Operations Team will conduct investigation or survey to validate the extent of damaged reported... view more

Claim Notification

1. You must notify us in writing about the loss, damage or delay within 7 days (i) after delivery of the shipment, (ii) from the date the shipment should have been delivered... view more

Remarks NAQEL Delivery Sheet

1. A shipment is termed damaged whereby upon receipt of shipment/package, consignee verifies the package condition and mentions adverse remark on the Air Waybill or Waybill or NAQEL delivery sheet... view more