Most Frequently Asked Questions
For the best estimate, come to your nearest NAQEL Express
Office, our team can advise you on the correct
box and the right shipping choice that fits your
needs.
You can pay by cash for scheduled online pickups,
or; you can visit any of our outlets and pay by credit
card (Visa or MasterCard), or through our Monthly
Invoices System for corporate customers with a
NAQEL Express account.
To ensure safety while shipping parcels, NAQEL
Express discourages shipment of prohibited,
restricted and dangerous items to any destination.
For more information, you can download and read
our list of Prohibited and Restricted Items.
Also note that some countries have additional
restrictions, prohibitions, and acceptance
processes for certain commodities. Please refer to
the Customs Information page to check the
prohibited/restricted items by country.
Track your shipment via the following channels
Digital Personal Chatbot Assistant: (on Website, Mobile App & WhatsApp)
Mobile App: Scan below QR code for the latest Android & IOS versions of the app
Customer Care Numbers:
Call Centre: 920020505 (KSA)
Toll-Free: 8002464444
Toll-Free: 8002464444
Social Media Channels
After NAQEL receives your order from the shipper side
you will receive an SMS to inform you about the
expected delivery date
Yes, For any further details please contact us on
care@naqel.com.sa
Commercial invoice. If the shipment needs any
other documents our representative will inform
you.
International shipping duration depends on the
origin and the destination
You can use our service by calling our Unified number: 920020505 , & contact us via Email:care@naqel.com.sa
You will receive an SMS once your shipment is out
for delivery and our representative will call you
Local shipping is by land only. International
shipping is air, land & sea (for chosen countries)
From 9:00AM up to 2:00PM and from 4:00PM up
to 9:00PM
Yes, for more information please send an email to care@naqel.com.sa or check our warehousing service.
Once NAQEL receives your shipment you will receive an
SMS enter the link for your location,
please make sure that your GPS is turned on.
You can raise a complaint through NAQEL website complaints page, our Chatbots, social media, or contact customer care.
Any complaint will be resolved within a maximum of 7 days.